FAQ

Frequently Asked Questions (FAQ)


Are all your products are original?
YES, ALL products are NEW, ORIGINAL and in good condition unless stated otherwise.

Are these the Genuine Ray Ban Sunglasses? Then why the aviators are different from optical stores?
All our aviator sunglasses are Genuine Ray Ban from Bausch & Lomb (USA). Only Ray Ban Wayfarer Sunglasses are from Luxottica Italy, same as optical stores. Please do not compare with the aviator sunglasses selling at the shops, all of them are from Luxottica (Italy).
There are few differences for these two sunglasses. However, the lens made by B&L USA and 100% UV protection tested at European Laboratory.


Do your Ray Ban sunglasses provide warranty?
All our Ray Ban sunglasses have 1 year warranty from us. Just inform us if your sunglasses' frame or lens is broken, we will send you instructions on how to send back your item. 

How to check my Crocs size?
Click here to check your Crocs size

What size of Ray Ban that suitable for me?
Click here for Ray Ban Wayfarer size guide
Click here for Ray Ban Aviator size guide


Why your products are cheaper?
These are the reasons:
i) We get the stocks from our supplier who has a guaranteed genuine product and directly shipped from the factory
ii) We don't have to pay for shop rental fees.
iii) We don't have to pay for workers.

What is your return policy?
1) 100% refund of item's price if the product did not meet the expected quality due to the manufacturing defect.
2) Return requests should be emailed to us within 7 days after your order was delivered to you
3) Items should be returned in unused condition and original packaging. Otherwise, we can't issue a refund/exchange for you.
4) The return shipping fees would be at the expense of the customer.

How to trace if the Crocs or Ray Ban is fake?
You can Google to identify original VS fake item. We have all the answers if you like to challenge us about our originality of the product